Client terms
These terms apply when you buy a website, landing page, hosting and care plan or AI add-on from Smart Growth Solutions, a website design and automation business based in Cornwall, UK, run by Kieran (“we”, “us”). They are written in plain English so you know exactly what you are signing up for. Our services are for businesses, not for personal use.
1. Your free mockup
The homepage mockup is free and there is no obligation to buy anything. The mockup design stays ours until you buy a package, so please do not use it without becoming a client.
2. Agreeing the work
Before we start, we send you a written quote confirming your package, what is included, the price, how you will pay and a rough timeline. Our agreement starts when you accept that quote in writing (an email or WhatsApp message is fine) and make your first payment. If anything in your quote differs from these terms, the quote wins.
3. Prices
Prices are in pounds sterling and are the prices shown in your quote. If VAT applies, it will be shown on your quote. Any discount, such as our founding client offer, is confirmed on your quote and applies only to the items listed there.
4. Paying upfront
If you pay upfront, we ask for 50% before we start building and the remaining 50% before your site goes live. Your hosting and care plan then starts from the day your site goes live, is paid monthly in advance, and you can cancel it at any time with 30 days’ notice.
5. Paying monthly
Monthly plans have no upfront cost and a minimum term of 12 months, starting from the day your site goes live. Your first payment is due before we start building, and payments are then made monthly in advance. After 12 months, your plan carries on at the lower hosting and care price shown on your quote, on a rolling monthly basis that you can cancel with 30 days’ notice.
If you want to end a monthly plan before the 12 months are up, the remaining monthly payments for the minimum term become due. This is because the cost of designing and building your site is spread across those 12 months.
6. Late payments
If a payment is more than 14 days late, we will remind you first. If it is still unpaid 14 days after that reminder, we may pause your website or add-ons until the account is brought up to date. We will always give you notice before doing this.
7. What you need to give us
To build your site we need your logo (if you have one), photos and the details of your business, and timely feedback on what we send you. You confirm that you have the right to use anything you send us, such as photos, logos and text. If we have not heard from you for 30 days during a build, we may pause the project until you are ready, and any payments already due remain due.
8. Design changes
Before your site goes live, we keep refining the design with you within the scope of your package until you are happy, and nothing goes live without your sign-off. New pages or features that are not in your package are not revisions; we will quote for them separately before doing any work.
9. Hosting and care
Your hosting and care plan covers hosting, SSL security, backups and small content updates, such as changing text, photos, prices or services. Larger changes, such as new pages, redesigns or new features, are quoted separately. Your site is hosted on Webflow. We work to keep it running smoothly, but we cannot guarantee it will never be unavailable, as some outages are outside our control.
10. Your domain
Your domain name is always registered in your name, so it is always yours. If we pay for it on your behalf, the cost is included in your plan or shown on your quote.
11. Who owns the website
Anything you send us, such as your logo, photos and text, stays yours. If you pay upfront, the finished website is yours once it has been paid for in full. If you pay monthly, you can use the website for as long as your plan is active; once your 12-month minimum term is complete and all payments are up to date, we will transfer the website to your own Webflow account on request at no extra charge. We may show your website in our portfolio unless you ask us not to.
12. AI add-ons
AI add-ons, such as chat assistants, WhatsApp assistants and missed-call text-back, are paid monthly and can be cancelled with 30 days’ notice unless your quote says otherwise. They rely on third-party services, such as WhatsApp, phone networks and AI providers, and may need accounts in your business’s name. AI can occasionally make mistakes, so please check the information it gives customers, such as prices and opening times, and tell us if anything needs correcting. We are not responsible for changes, outages or rule changes made by those third-party services.
13. Your customers’ data
If our services handle personal information about your customers, such as enquiries or bookings, we do so only to provide those services to you and we keep it secure. You are responsible for telling your customers how their information is used, for example in your own privacy policy. How we handle your own information is explained in our privacy policy.
14. Changes to our prices
We will not change your price during your 12-month minimum term. After that, we may update prices for hosting, care or add-ons by giving you at least 30 days’ notice, and you can cancel before the new price applies.
15. Ending our agreement
Either of us can end the agreement straight away if the other seriously breaks these terms and does not put it right within 14 days of being asked. When a plan ends, we stop hosting and supporting the site, and any payments already due remain due. If you are entitled to the website under section 11, we will help you move it before hosting stops.
16. Our responsibility to you
We will carry out our work with reasonable care and skill. We are not responsible for loss of profits, business or opportunities, or for problems caused by third-party services or by information you give us. Our total responsibility to you under this agreement is limited to the amount you have paid us in the 12 months before the problem arose. Nothing in these terms limits responsibility that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.
17. Complaints
If you are unhappy with anything, please tell us first and we will do our best to put it right quickly.
18. Changes to these terms
We may update these terms from time to time. The version in place when you accept your quote applies to your agreement, unless we both agree in writing to a change.
19. Law
These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.
20. Contact us
You can reach Kieran on WhatsApp or by phone on 07488 347280, or by email at kieran@smartgrowthsolutions.co.uk.